I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. - Calling from outside the UK: 0044 1604 210 845 David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Tuesday 27 December: 9am 5pm Search job titles. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Wishing you all the best for the future. The process took 1 week. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. a:active{ Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Having problems? Thanks for your feedback. var STATIC_BASE = '//cdn1.editmysite.com/'; I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. It goes against our guidelines to offer incentives for reviews. left: 0 !important; initEvt.initEvent('customerAccountsModelsInitialized', true, false); Do you agree with Staysure Travel Insurance's 4-star rating? .galleryCaptionInnerText {} Dear Denis Kumm,Thank you for your 5 star review. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. document.documentElement.initCustomerAccountsModels++ Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. span.icon-caret.is-active svg { font-family: "Open Sans" !important; Clear All. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Worst company I have worked for and hope people take this review in and understand you will be another number. Your product is good, and well rated by others, so I gave you 3 stars. #wsite-content h2.wsite-product-title {} You deserve to be treated better especially for what youre getting paid. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. I started at Staysure as a sales agent nearly 6 years ago. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. I should have asked for the policy to be posted to me. My dads body was left in the hotel room for over 24 hours. a:visited, .blog-header h2 a {} n 71 Edifcio D 2 Dt, Queluz de Baixo Have a fantastic holiday. A nice change from the hassled feeling I often feel when dealing with call centres. Do you agree with Staysure Travel Insurance's 4-star rating? .wsite-product .wsite-product-price a {} At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} .wsite-image div, .wsite-caption {font-size:18px !important;} Find Reviews. This place has lost all hope. I had to do all the repatriation work with the help of the English embassy in Tenerife. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Dear Anne Parry,Thank you for your 5 star review. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. Was put on a call back BUT this never happened. My mother was diagnosed with terminal cancer after taking a policy out. } Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Saturday 24 December: 9am 3pm Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. I think it may be that I included the symbol. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Verification can help ensure real people write reviews about real companies. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB Don't Pay out on Holiday cancellation due to Death of Parent. I hope my friend who recommended me gets her 10 bonus !!! Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";