StubHub acts as a secondary market most of the time. * Confirm your ticket transfer. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. I've taken a look at how both Ticketmaster and Stubhub operate to give you a better idea of what to expect from each. There is no way to get in touch with Ticketmaster directly. According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. What if the buyer doesn't have an account? When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Garth Brooks Background. newsletter. However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. On the landing page, you will witness a big white box through which you can start searching for events directly. Doing so will bring you to the primary seller's page. This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. The mobile app comes with a Price Alert feature to let you know if there are new ticket deals for events or artists you're interested in. Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. Got a confidential news tip? If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake. You're rolling the dice with resale tickets on other sites; only fan-to-fan resale tickets on Ticketmaster come with complete peace of mind. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. Required fields are marked *. From the sellers side, 15% of the face value will be detected in the name of fees. Home; Sport; Boxing; Goodwin Promotions; A Night of Professional Championship Boxing - Fight Night 17. Why are tickets available on Stubhub but not Ticketmaster? There tend to be more extra and hidden fees applicable, particularly when it comes to fan-to-fan ticket reselling transactions. and our A-List Members gain access to the best seats and the lowest prices. Click the Sell Tickets button or the Sell button on the app. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. We do the research and testing so that you don't have to! Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Enter the recipient's first and last name, email address, optional note and phone number. In these cases, a bot (which may even pose as someone you know) might entice you to click on a fake link for a livestream to a sold-out concert, or tell you they can no longer use event tickets they'd purchased. Thank you. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. It also included MIT economist Sara Fisher Ellison. TicketLiquidator. Resold tickets are priced by the individual seller. Which among the two has an easier user interface and is easy to handle? Tickets for Swift's show at MetLife Stadium in East Rutherford, New Jersey on May 26 are listed for as much as $21,600 each on ticket resale site StubHub. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. Cookie Notice Deals for hot tickets, you're virtually not going to find one. They have a user-friendly website with a good user interface. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. You are allowed to sell tickets that you bought from some other ticket seller. Monday - Friday, 10:00 a.m. - 4:00 p.m. Log into your account and select from the list of 'Upcoming Events'. If anything, we should be glad that guy in the audience managed to yell a little bit. Seller sent me wrong tickets through Ticketmaster, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Let them know how you would like to get paid. The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. So, this certainly means you can be at a loss or profit accordingly. In short, we would suggest you go for StubHub if you like right now, but surely do try Ticketmaster next time. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. They are available in both Apple Store and Play Store - free of charge, of course. For Ticketmaster, the biggest selling point is a flexible return policy. CPAC used to be a barometer. How can I change my bank details for my resale order? [2022], SeatGeek vs StubHub: Which Is Better For You? Anyone know how I can contact customer support for Ticketmaster? With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. The website makes the ticket-buying process simple. See all 12 articles. More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. (Meanwhile his employees make an average of around $24,000 a year). Fans can also do a Google search for consumer reviews of the seller in question, which may give an indication as to whether others have suffered a scam. . Two of the most prolific online ticket vendors are Ticketmaster and Stubhub. Then, set a suitable price for your tickets. "Those numbers will continue to go down once all of this false demand is gone and there's a correction.". One among them could be that Ticketmaster has a better and stronger return policy than StubHub. The main menu, search engine, and other important elements of the website are available right in front of you when you enter the site. Customer service all the way to your seat, 2000-2022 StubHub. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. This tends to be less egregious than the fees imposed by the competition. This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. StubHubs website is very convenient to use. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. Ticketmaster wont let me transfer tickets. The option of reselling tickets for sold-out shows is available. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. Sorry we couldn't be helpful. The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. The company declined to comment.) However, each of the services comes with its own distinct advantages. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Note: you can edit the price you have entered or you can always delete your listing. These results implied that the hidden-fee buyers were misinformed about the total purchase price. [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the client, Live Nation, which happens to be Ticketmasters parent company; and a service fee, which was the largest, at $23. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Of course, this isn't to say secondary sellers are grifters in all circumstances. The question for consumers becomes how to know whether they're making an error before buying. Because the Ticketmaster and Live Nation websites provided reasonably conspicuous notice of the Terms to which Ticket Purchasers unambiguously manifested assent, Judge Danny J. Boggs wrote when explaining the latter ruling, we hold that the district court did not err in determining that the Terms, including the arbitration provision, were valid and binding., Those Terms contain a mandatory arbitration agreement which broadly applies to any claims relating to the use of Ticketmaster and Live Nations sites, products, or services, spelled out the companies, which are pushing ticketing-reform legislation of their own. Select the tickets you want to transfer. You would transfer the tickets from your Ticketmaster account to the buyer's email address. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. Search by the artist, events, or venues on the big search bar present in the front. Stocksy. The company's ticket sales are fulfilled digitally or at its two main fulfillment centers located in Charleston, West Virginia, and Pharr, Texas . [2022], TickPick vs StubHub: Which Is Better For You? Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. Economic theory has pretty clear predictions on how hiding mandatory fees makes consumers buy more, and prior work hinted at the kind of behavioral biases that we were likely to see, Tadelis said. Ticketmaster vs Stubhub: Customer Service. Primary ticket dealers and resellers for events. Select the date of the event and tap on the option that says Find Tickets. TM previously allowed transfer (which is why I posted) and now transfer is not available. The customer support includes full refunds on canceled events and attempts to find replacement tickets should you have any issues. In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. He encourages fans who buy tickets this way to click on the social-media profile in question and look for potential red flags, such as very few prior posts, which signals the account was likely just created. After the switch, you will enter the email address you use to access the community in order to reset your password. Data is a real-time snapshot *Data is delayed at least 15 minutes. AMC has its own ticketing app, and a Facebook integration, but it still has to pay to process those transactions. Sat Apr 29 2023 6:30 PM Mercedes-Benz Stadium, Atlanta, Georgia. Please consider making a one-time contribution to Vox today. In most cases, tickets aren't issued until 24 hours before the event. You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Google Pay. display: none !important; The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. You can now buy a fraction of a house. Ticket fees are high but not entirely arbitrary. Here, Plaintiff affirmatively accepted the Termsincluding the arbitration agreementwhen she created her account on July 3, 2018, and, subsequently, each time she signed in to her account, and each time she purchased her tickets.. The guide from the brand will help you list your ticket on the website. Only some of my tickets have sold. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". Not every ticket includes a facility charge. Asked why StubHub charges a fulfillment fee for tickets the customer prints out at home, Lawrence said that theres a flat fee for PDF-type tickets because the seller has to upload it. He also said that his companys experiment with showing all-in pricing at the start of the purchase process presenting the total cost of the ticket including fees up front only confused people and lost his company business. At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business These days, the majority of ticket sales happen online. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! They are ready to deal with multiple currencies. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. This means people can first purchase the tickets from Ticketmaster and then sell them on StubHub. Hi! The starting price will be usual but can go in ascending or descending order in amounts if the demand rises or fall. A person without any knowledge and experience in using a ticket-buying and selling website can also use this site. Help us improve this article with your feedback. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. Your email address will not be published. You can try reaching out to Ticketmaster and see why the tickets are greyed out. And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. [79] Learn More. For most participating venues, you can get a full refund on your tickets if you request it within 72 hours. There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. Seating Area: 104. Alex Murdaugh stands guilty of killing his wife and son. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . 3. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. Stocksy. In addition to having all the search categories of Stubhub, the search function also lets you seek events by entertainment genre. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for the pop star's upcoming "The Eras Tour," her first since 2018. Reader support helps us keep our explainers free for all. Order processing fees are another type of convenience fee. Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. Please enter a valid email and try again. You can also contribute via. The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. Office Hours. The cheapest prices and best locations vary depending on the event, so it always helps to check both. Ive sold a couple pairs of tickets on Stubhub and want to transfer them to the buyer. Ive already tried calling, using their chat and email. You would transfer the tickets from your Ticketmaster account to the buyers email address. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. However, few studies had examined this question at such a scale..