if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'fulfilledmerchant_com-large-mobile-banner-2','ezslot_10',128,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-mobile-banner-2-0'); Depop, unfortunately, does not have a phone number you can call. By browsing this website, you consent to the use of cookies. New Community Member. A year after that, my first job out of college happened to be a copywriter position for an online luxury-fashion retailer. Select Selling > Refund Depop fee. If you are shipping with Depop, tracking is automatically updated once you dropped your package at the post office. I never received the payment because the payment was processed to his Paypal account!if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-large-leaderboard-2','ezslot_7',126,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-leaderboard-2-0'); The moral of the story is this: If you are logged on to Depop on multiple devices, check that all devices are connected to the same Paypal account if you also have multiple Paypal accounts. Please make sure you've read the community rules, and that your post follows our posting guidelines. Make sure the email on your Paypal account and your Depop account match. When you are linking your bank account, keep in mind it may take a couple of days for them and the bank to do a small trial deposit for verification. Depop told the BBC that the safety and security of its community is its "number one priority", and that the service has never had a data breach or had its infrastructure compromised. Attach proof of full refund to the buyer (i.e. Link to your social media account and tap on Next. Please read my full disclosure policy for details. Really confused how this can happen. Sky warns: "Don't let your photo be more distracting than the product you're selling.". Usually, there is a minimum amount that a buyer has to purchase in order to qualify for free shipping. Listing is fairly easy on Depop. Once an item sells, Depop will automatically charge a 10% fee on the sale price (including the shipping costs). Options. When the money has been transferred, you can move it over to your bank account if you wish. The phone did not arrive after 2 days even though the seller said they'd send it next day . this is how it will work: Please note, that the PayPal fee is NOT included in the $17.75 total in the example. Depop suggests that you do not ship your item until you receive the payment. Include product keywords to optimize for search so that people will find your listing. Popular accounts and groups include those for Lululemon, Louis Vuitton, and Noihsaf Bazaar, the last of which mostly lists clothes from independent designers. Houston, United States. Founded in the U.K. in 2011, Depop lets people buy and sell used clothes through its . Good to know it's normal doe. You will need to confirm your information and attach proof by taking screenshots of your Paypal activity and email. "I've used [Depop] for a long time but I'm reluctant to continue because it just doesn't feel safe anymore. My wardrobe staples are mostly basics like leggings, jeans, coats, T-shirts, and shoes, with a couple of statement pieces that I swap in and out every season. Overall, I have found the overwhelming majority of post office workers are very helpful and can help gain insight into how to process items in the most economical way possible. With shipping and complicated seller fees, it felt like a chore. This happens to me sporadically throughout the year. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Here are a few tips to keep in mind when shipping with Depop Internationally with USPS, 1. So far, youve created your account, connected your PayPal account, listed your items, made your first sale, and shipped the item to the buyer. If your item weighs over 1b or 16 ozs then it moves into the priority category which means that you can use priority boxes that are free to use. 1999-2023 PayPal, Inc. All rights reserved. Below is a simple chart that shows how it works. I received a notification and email from Depop of a sale confirmation and the USPS shipping label. How long do you have to be inactive on Depop? We'll just need you to confirm: The email address linked to your Depop account. Even when your product doesn't get sold, you wouldn't have to pay for anything. What You Need to Know Before Selling on Depop. If you are thinking about selling on Depop, coming across a payment issue with Paypal can be extremely frustrating. Theyre either thrifted, fast fashion, or from independent designers. Payment issues with Paypal and Depop can happen to anyone. Before you start selling on Depop, there are a few things to consider, like the Depop selling and listing fees, to help you lay down a firm foundation for your future profits. I had heard of Poshmark mainly due to its popularity, whichat least in theoryshould make it easier to draw eyeballs and make sales. Sep-28-2020 08:55 PM. Dont forget when shipping that your box size cannot be over 108 inches in length and girth combined. "While it's not a Depop-specific problem, I think [credential stuffing] is one we're going to see expand in the next five years.". No matter what your reason is We have been selling online for over a decade and want to bring you some of the best information and reviews to help with your business. There are two ways to list items on Depop: Step 1: Open the app and tap on the Camera icon at the bottom center of the home screen. The second address line printing above the first line is not incorrect and is still perfectly valid in this formation. Aesthetics are a big selling point on Depop. I'm getting sent money later and I'm really not trying to get depop to take that if it'll just automatically take it from my account. Fast responses, quick shipping, and a few good reviews can seriously boost your credibility as a seller. And my balance wasnt negative either. First, go through these basic troubleshooting steps with both Depop and PayPal for payment issues. Whether you are a new seller or have experience selling on Depop, it can happen to anyone. All purchases through Depop are covered by Buyer Protection. However, using Poshmark comes with high seller fees. Once your Paypal account is in good standing where they no longer have your sales on temporary hold and yet the payment still has not gone through, it may be because of other reasons. Depop fee + taxes + shipping (if you use ship with depop). There are many things you should know before selling on any marketplace. Purging Old Clothes? Before you start selling on Depop, there are a few things to consider, like the Depop selling and listing fees, to help you lay down a firm foundation for your future profits. To create an account, you can go through the following steps: Step 1: Go to signup.depop.com, enter your phone number, and click on Send code. Possibility 3: Buyer internationally cancelled the payment Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. If you contact Paypal first and everything looks fine on their end, they will tell you to contact Depop anyways. 2020 3dcart Shopping Cart Blog. It was removed by the firm in a few hours and her password was reset. It can have a big impact on whether or not people decide to buy your items, even if youve uploaded high-quality pictures and written a detailed product description. For reference, my first three sales on Depop were temporarily on hold. You will have to fill out customs forms clearly and concise and remember you are not responsible for any fees/charges that an individual country may impose. The fee will be taken from your connected PayPal account or the card you are using on your Depop account. One of the key reasons I like shipping with Depop is the time I save. can someone explain why I was charged $13? Depop limited fee. You need to make sure your package is sealed tightly and ready for a longer trip and more handling, 2. Step 6: Now tap on List your first item. For each time a transaction is made, Depop collects 10% of the total sold price including shipping charges plus Paypal fees . I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. You are viewing the PayPal Community Archives. 2023 Wirecutter, Inc., A New York Times Company, How to Sell and Buy Secondhand Things Online Without Getting Scammed. While any payment issue as a seller can be extremely frustrating, there are some steps that you can follow to ensure that you are getting your money on time.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-large-mobile-banner-1','ezslot_9',129,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-mobile-banner-1-0'); One last little tip about buying or selling on Depop is that make sure you are using the platform. Use the depop fee calculator to make sure you have your desired profit. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via . Depop offers free shipping at different times throughout the year. The USPS international shipping calculator can help you gauge your pricing. You can certainly ship on your own. 21-year-old Amelia's Depop account was hacked by a fraudster, The scammer sent messages like this one to other Depop users from Amelia's account, Emily Goold, 21, told the BBC a fraudster hacked her Depop account and advertised a 350 Moncler jacket, Blending the look and social elements of Instagram with the buy-and-sell format of eBay, 90% of Depop's users are aged 26 or under, On the dark net marketplace White House Market, "premium" Depop accounts are being sold for $5. Follow these six shopping tips to become a savvier shopper, save yourself money, and limit your environmental impact. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. Depop Fees. Read about our approach to external linking. They will email you once an agent is available so make sure to have your email notification on. In all cases, the fraudsters demanded to be paid directly, rather than through the app. Id also like to mention that the Depop limited charge is an additional charge aka a separate charge that shows up on my Paypal. All you have to do is to choose the best print-on-demand service provider for your business, such as Printful or Printify, and create your own custom goods like t-shirts, mugs, and more. When a sell comes through, because I am shipping with Depop the label is automatically generated for me and all I do is print the label, apply it to my package and drop it off at a USPS dropbox. But I don't have any money in my PayPal either, just the pending payment from the sale. Its never happened before while using Depop or any app. The rest is up to you. Test out different poses. The r/Depop subreddit is meant to create a safe spaceusing that term loosely because this is the internet were talking aboutfor Depop users to air out their concerns, celebrate their wins, and ask for advice. "I felt sick - I scrolled and scrolled through hundreds of messages people had sent the scammer," she says. On the other hand, if you dont agree to a refund, , then the buyer can open a dispute against you directly with PayPal by following the steps, common reasons why customers return a purchase, How To Start a Fully-Remote Business in 12 Easy Steps, Moving Your Clothing Business Online: A 7-Step Strategy, 13 Online Businesses You Can Start for Free. Thats it, youve successfully listed your first item on Depop! Creating unique looks, new trends and making new from old. We use cookies to ensure that we give you the best experience on our website. One Depop user told the BBC they would feel "much more comfortable" if the app introduced two-factor authentication, where users enter a one-time code sent to them via email or text, for example, after attempting to sign in. I sold 2 of the exact same things for the same price to different people. If you want to sell online, whether its on Depop or any other marketplace, but dont have the inventory, then you can still sell! Our 10% fee is in place to keep the app up and running, release new features, provide Buyer and Seller Protection and pay our employees. The firm, founded in 2011, told the BBC that although the number of its users increased nearly two-fold to 26 million last year, it had seen a 50% decrease in account "takeovers" since its campaign began. The cost savings to the customer can help to boost your sales. Depop is powered by a team of around 400 people, dedicated to our mission of fashion for a better future. Can Nigeria's election result be overturned? Your PayPal account is connected to your Depop account. Step 2: Tap on the Setting icon from the top right side of the screen. Thanks to our tiny living spaces, hanging out with a girlfriend usually required sitting next to a pile of junk on the bed or quietly shifting a trash bag of unwanted clothes to the other side of the sofa. Wow that sounds extra af for no reason. But don't worry, How To Pack & Ship An Xbox (With Pictures). Heres why I chose it, and, based on my interviews with a couple of expert sellers, some helpful tips to get you started, too. These 6 Tips Will Help. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. Here is the current Depop Shipping Cost Chart with suggested items that are listed on the app at the time of this writing. So here is my tip when dealing with postal office workers be kind, courteous, respectful, even when they are not. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. Instead of thinking about how I would look wearing a new outfit, Im wondering what I could resell it for. The way you optimize your listing pages can have a huge impact on your sales, so follow these best practices for adding listings to your Depop store. There are pros and cons to offering free shipping automatically. Admittedly USPS rates have changed over the years and post-pandemic prices have gone up. However, you can create your account through the Depop app as well, as the process is the same. The free shipping for U.S. sellers is for domestic shipping only, no international shipping. Please read rules before posting. In fact, you dont have to do anything whenever you make a sale, the money is sent to your PayPal account that youve already connected to your Depop account. Add a photo/logo that represents your brand and tap on Next. So I'm somewhat new at selling on depop, I've only sold a couple of items but all those times it went smoothly because they used depop payments. Leave the Archive. They are inclusive, diverse, progressive and creative. I did so by accident, used my own money to ship, and I was charged. This can give your listing an edge over competitors. Here is a tip with shipping first class with Depop, on the Depop app it states that shipping is .5lb ( half of a pound) or 8 ounces for a small, however according to USPS first class shipping allows packages up to 15.99 ozs and I have confirmed with my local USPS that as such the first-class Depop shipping label will allow up to 15.99 ozs. I find that shipping with Depop is not too expensive and that their shipping tiers (extra-small, small, medium, large, extra-large) are reasonably priced. Check that you are not accidentally logged on to another account if you are using multiple devices. However, we recommend you shoot a video of your item as well to give Depop shoppers a better idea of how your product looks in action. This method of shipping does allow you to select whether shipping must be paid by you or by the buyer. If you are new to selling on Depop, you will need to have a Paypal account and verify your information. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. Well Damn lol. Keywords can call out details like stitching, embroidery, and every single color you can see. Once youre logged in, click on Sell from the top right side. Depop charges a 10% selling fee for sales on the platform. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. Step 8: Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. Pricing is another important aspect when it comes to selling. A listing page is where the customers view a product. Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? Communication is key with your buyer to let them know whats going on and that you will have to wait to ship their package until the payment is cleared. Enter the 6-digit code sent by Depop to your phone number. We tapped experts and researched recycling programs to find reasonable ways to offload your clothes. Because this is the first time that Ive experienced this, I did not realize that my past sales normally come with three emails. So I shipped the item out yesterday and it's currently on the way but now it says on my bank activity that depop limited got declined because I didn't have the amount needed in my bank account. After shipping costs, I reclaimed roughly $20. 1999-2023 PayPal, Inc. All rights reserved. E-commerce firm Etsy announced Wednesday that it is buying the secondhand fashion app Depop for $1.62 billion. The information for sale includes usernames and passwords, with extra charged for details such as follower count, the number of sales completed by a user and their ratings by other shoppers. With an effective product description, you can convince the customer to click the Buy now button. Depop, Poshmark, eBay, etc) are not supposed to be refused and that they are to accept as is. This site is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The depop limited charge just reoccurred the next day and it went through. You must personally design, source and purchase the items you intend to sell to determine quality and standards of your supplier. Before pricing an item, calculate the overall cost, including shipping and the retail price of your item. Rewriting the rules and succeeding on their own terms these are the people who power Depop, and supporting them is our top priority. What I was missing was the notification of payment received from my buyer. When they updated to extra-small I didnt bother to go back to update my older listings. "Weak passwords and the use of the same password across multiple accounts is the greatest source of account takeover, which is why we have initiated a campaign in the second half of 2020 to force some users to strengthen their passwords and to remind others of the importance of strong and unique passwords," says Depop's chief operating officer Dominic Rose. Social networks are also a little more risky, because unlike eBay or Poshmark, they offer no protections to prevent fraud. In fact, shipping on your own tends to be cheaper for most clothing items. If you would like to customise your choices, click 'Manage privacy settings'. Depop seller Sydny Sky told me that she makes anywhere between $800 and $1,500 a week by following a few simple rules, some of which also worked for me: Photos will get you on the explore page, but its the description that really sells, Sky says. When Amelia Strike, 21, was logged out of her Depop social shopping app account in October, nothing seemed out of the ordinary. 130 sold. Consistency is key. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. Etsy is paying $1.625 billion for the company, in what Etsy is describing as a mostly cash deal. Both in the U.S. and both depop payments. What does this mean and why did it happen? It all hangs on whether paypal agree that the transaction was unauthorised. Wirecutter is the product recommendation service from The New York Times. have an item that costs: $25, but you offer free shipping for a $4.75 label Step 2: Once youre logged in, click on Sell from the top right side. It was too good an opportunity to pass up. That's so bad, the other person must know exactly what they have done. Can anyone help me? Press question mark to learn the rest of the keyboard shortcuts. According to Depop, if a buyer paid with a credit or debit card and Paypal is treating this as a echeque. The cost of shipping depends on the weight/size and Depop gives you examples of items that you should be able to fit with each size, however, these are not exact. Ready to get started? Sustainability; Blog; About; Sell on Depop; Jobs; News . Also the depop profile has blocked me. You can get the balance on your PayPal transferred to your bank account instantly with a small fee to cover that depop limited payment if you need to. She is not alone - 14 other users have told BBC News that their Depop accounts have been hacked in recent months. However, PayPal eventually always releases the funds within a few days or a week once the item has been marked delivered. Finding the right balance to marry shipping with product pricing and still make a profit will end up being a preference thing for most sellers. This is a place where anyone should feel safe to show up as their full selves and feel good about the style choices they make. Step 3: Fill out the basic details and then click on Next. When it comes to shopping online for secondhand stuff, even on sites that have buyer and seller protections, the onus largely falls on you to protect yourself. However, for the most part, I find USPS to be a dependable shipping entity and I have had zero misdeliveries or lost packages, etc after shipping thousands of packages. Depop operates a social media-inspired peer-to-peer marketplace which uses artificial intelligence to suggest relevant sellers and items to you and to display your items to the most relevant potential buyers, based on your preferences and other information submitted to it, and which allows you to buy and sell items using the Depop application Shipping rates have gone up in the past and I have not noticed a decrease in sales but the closer a package (more than 50% of my shop items need a priority label) gets over the $10 mark the scarier it gets for charging for shipping because that is a big chunk of shipping costs for some customers to swallow. BUT if i sell the same $10 shirt (free ship) and a buyer pays with Paypal, my take home ends up being around $7 because i get charged from the fees AND Depop Limited, The example above is not an actual transaction , i just wanted to simplify what has been going on with my purchases. Depop charges a 10% selling fee for sales on the platform. Unlike Etsy, Depop does not charge listing fees. I usually take my custom shipments to the counter service for times when I am dropping off other packages so I can be as efficient as possible with my processes. Hone your style, and your audience will find you. "I thought I had just forgotten my password when I couldn't get back in, but a couple of days passed and I realised something wasn't right," says the Birmingham-based law student. They are entrepreneurs, pushing fashion forward in so many different ways. Getting paid on Depop is very easy. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. They're basically charging you the shipping and depop fees directly since the customer paid directly to you through PayPal whereas if the payment goes through depop, depop takes its cut before giving the rest to you. She immediately used her brother's Depop account to comment on the offending post and contact the app. Don't price your items too low because it could have a negative impact on your profits. This makes it sound like they've probably deleted their paypal account too? It doesnt necessarily just focus on clothing, or the selling of clothes. "I feel like their security measures need to be amped up because it's just not good enough," says Ms Strike, who has been a Depop user since 2015. Or, do you have a collection of handmade products that you'd like to start selling? The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. In case something goes wrong, youre protected by. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company. I just sold something on Depop, and right after, I got a charge on my PayPal account saying that $8.80 was taken from my account. If you have done everything you can and followed all the steps and possibilities mentioned here but still have payment issues, you will need to get in touch with Depop. guccidurags. Definitely gonna start telling people depop payments only. This is normal if you are new to selling to establish that you are a trustworthy seller. but I'm can't seem to upload them to the claim. From launching their own brands to building vintage resale businesses. Depop's commission fees are a low 10%, regardless of the listing price, which is partly why the platform is such an attractive option to sellers. Some people may suggest taking the transaction privately to avoid paying fees. Created 19 August 2016 Delivered 24 August 2016 Follow these common, helpful tips to writing effective product descriptions: Implement these tips while writing your description to optimize your listing pages for more sales. For example: if i have a shirt that i sell for $10 (free ship) and a buyer pays with Depop Payments, my take home would be $9 because of the fees. Is it likely that I'll win my money back without the screenshots attached? However, with Depop it doesnt matter what the distance is, all that matters is that if the item is under 2 lbs you will get a priority label and then you can ship domestically within the United States. It's such a widespread problem now.". Emily Goold, 21, a journalism student in Tewkesbury, was scared when her account was hacked and a fraudster posted a listing for a 350 jacket. 2. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter', Why half of India's urban women stay at home. Please keep in mind that if you didnt describe your item fully, you might have to refund the payment to the buyer of your item. It entailed succinctly describing each piece of clothing, something Id had ample practice doing. All you have to do is to create a free Depop account, list your items, deliver your products, and get paid. One word of caution, every now and then you may get a post office worker who tries to state you owe extra if they see the 8 oz label and your item weights more than 8 ozs however Ive been told via a USPS management directive these commercial labels (i.e. To avoid surprises, always remember to subtract the flat fee and the shipping costs (if applicable) from the profit. A collective of individuals who inspire and grow with their evolving style and values. I find the fee a fair price to pay to resell something like a ruby red, ribbed-knit top I originally bought for $25. "We will continue to remind our community about the importance of account security and updating their passwords.". Something similar happened to me the first time I got a PayPal payment. Press J to jump to the feed. For some users, trust in the company has been dented. Shipping with Depop internationally vs. domestically is different in a few ways. Once youve created an account on Depop, the next step is to connect your PayPal account to start receiving payments of your sold items. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme.